Turns Customer’s Voice into Excellence with BNI


Innovesia facilitated Design Thinking Workshop for PT Bank Negara Indonesia (Persero) Tbk on 15-18 October 2019. This program was participated by 25 employees from Pengelolaan & Jaringan division who manage customer’s complaints and feedback. In order to participate, the employee must form a team consists of 5-7 employees to stretch their innovative idea to respond to various customer’s complaints and feedbacks.

In this workshop, participants were learning the process and cycle of Innovesia’s Design Thinking method. We equipped them with the Design Thinking method to understand their program users, gaining empathy and generating breakthrough ideas. In the first step, they dig deep customer’s insight through field immersion, then explore problems and issues that lead to ideas generation.

At the end of the workshop, participants built low-fidelity prototypes as the visualization of their solution. 5 prototypes are made in the workshop within their bright-eyed and bushy-tailed.


Currently, all industrial sectors are facing technological disruption, without exception to the banking industry. Many banking industries now have Digital Bank services, including Bank Danamon. In partnership with Bank Danamon, Innovesia carried out training programs for Bank Danamon’s leaders. The program covers understanding what Design Thinking is with practical applications, …

Creating Post-pandemic Social Innovation with MMUI Post-graduate Students

We are truly humbled to be chosen once again to help Magister Manajemen Universitas Indonesia (MMUI) in delivering the  Design Thinking Course. Our program, a 3-week course on the Design Thinking methodology for MMUI post-graduate students, has been running for the sixth straight year. And once again, we were very …

Exploring New Ideas with Indonesia Stock Exchange (IDX) for IDXTION 2.0

We have just organized our first workshop of 2021 with the Indonesia Stock Exchange (IDX), IDXTION Business Model Innovation Workshop. It is the continuation of our program with IDX, IDXTION 2.0 Innovation Workshop. IDXTION 2.0 is IDX’s innovation program to help develop new business ideas within the organization. Currently, there …